Chnlove.com cooperates with reputable local dating and marriage agencies throughout China, which provide a diversified range of matchmaking service. The success of Chnlove is not only due to the unrivaled dedication to customer service and the unique way in which we constantly adapt to an ever-changing world, but also comes from our firm commitment to protection against fraudulent practices.
What kind of agencies are qualified to cooperate with Chnlove.com?
In order to become an official service provider for Chnlove, a local matchmaking agency must be legally registered, and have qualified translators responsible for handling the translation of EMF Mails, Admirer Mails, Cupid Notes and other services provided by Chnlove. Qualified agencies are required to sign a Sincere Service Agreement with Chnlove and to comply with all the terms and conditions of the Agreement, accept to adhere to Chnlove’s defined procedures in handling mails and lady profile registration.
How does Chnlove.com supervise the agencies?
Chnlove is built as a third-party platform, and therefore unable to directly supervise the daily conducts of each agency. Nevertheless, we take a number of measures to obtain feedbacks from our male members, who are the direct supervisors of all the potential fraudulent cases and uneven quality of service.
1.Feedback rating system
Chnlove has built an effective feedback rating system, so that services provided by agencies can be evaluated in two ways:
a.EMF Mail satisfaction rate
This rating is based on the male member’s experience of using the EMF service. Male members have the chance to rate each EMF reply of the lady translated and transferred by the agency. According to our statistics, most of the agencies have a satisfaction rate of 80% and above.
b.Feedback rating on the visit to the agency
This rating is from the male members who have visited the agency or the ladies. Male members are invited to rate the agency based on their personal experience.
2. Reporting abuse
Chnlove provides a way for our members to report abusive, pornographic or other inappropriate contents in the Admirer Mails and Cupid Note responses. If you spot any inappropriate contents, you can report it to us simply by clicking the “report abuse” link in the corresponding page. This will help us improve our monitoring and management efforts.
3. Filing your complaints to us
If you’re unhappy with our service for any reason, you can also submit a ticket to our Customer Service Team, stating the details of your concerns or complaints. Our Customer Service Team will immediately look into the matter, and provide you with any possible help and solution.
What does Chnlove do when dishonest practices occur?
Chnlove’s Customer Service Team and Quality Assurance Department will try their best to resolve cases of inappropriate acts. We will consider the circumstances of an alleged offence and the user’s correspondence record before taking action. Once the dishonest practice is proven beyond reasonable doubt, Chnlove will take disciplinary actions against the relevant agency, ranging from a formal warning up to indefinite suspension of the agency’s account. The male member who has fallen victim to such dishonest practice will be compensated accordingly. This demonstrates Chnlove’s determination to pursue and close down harmful activities that threaten the interests of members communicating on the site.